Privacy Policy

Effective date: November 10, 2026

This Privacy Policy explains how Scoop Troops ("Scoop Troops," "we," "us") collects, uses, and protects your information when you visit scooptroops.co or use our services. We collect only what we need to run your service, and we don't sell your personal information.

1. Information We Collect

Information you give us:

Contact details: name, email, phone number
Service address and property details: yard type, service area notes
Access information: gate codes, key or lockbox instructions, entry notes
Dog information: number of dogs, names, behavior notes, and health notices you share
Service preferences: plan, preferred service day, when the yard was last cleaned
Messages you send us by email, text, or our website forms

Payment information. Payments are processed by [PAYMENT PROCESSOR]. Your full card number goes directly to them and is not stored on our systems. We receive limited details, such as card type, last four digits, expiration date, and payment status.

Information we create during service. Visit dates and times, visit confirmations, photos or short videos of the service area, gate status, and notes about conditions or damage.

Information collected automatically. When you use our website, we and our providers may collect device and browser type, IP address, pages viewed, referring site, and approximate location, using cookies and similar tools.

2. How We Use Your Information

To provide, schedule, and perform service, including reaching your yard and keeping your animals safe
To bill you, process payments, and handle failed payments
To send service messages, such as visit confirmations, schedule changes, and billing notices
To respond to questions, complaints, and damage reports
To keep records of service and resolve disputes
To improve our website, routes, and services
To send marketing messages, only if you've opted in, and you can opt out anytime
To protect our staff, customers, and business, and to comply with the law

3. Gate Codes and Access Information

We treat access information as sensitive. Gate codes, key instructions, and lockbox codes are available only to staff who need them for your visits. We delete them within 30 days after your service ends, unless we need them longer to resolve an open dispute. If you change a code, please update us so we're not holding an old one.

4. Text Messages and Email

We send service-related texts and emails to the contact details you provide. Marketing texts are sent only with your separate consent, which isn't required to buy our services. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of texts, or HELP for help. Each marketing email includes an unsubscribe link. We do not sell or share your phone number or text-messaging consent with third parties for their own marketing.

We don't sell your personal information or share it for cross-context behavioral advertising. We share it only:

With service providers who help us run the business, such as payment processing, website hosting, scheduling and routing software, texting and email platforms, and analytics. They may use your information only to provide services to us.
With our staff and contractors, only as needed to perform your service.
With insurers, attorneys, and advisors, when needed to handle a claim or protect our rights.
For legal reasons, when required by law, subpoena, or court order, or to protect the safety of any person.
In a business transfer, if Scoop Troops is sold, merged, or reorganized, in which case this policy continues to apply to your information.
With your permission, for any other purpose you approve.

6. How Long We Keep Information

Access information: deleted within 30 days after service ends
Customer, service, and billing records: kept while you're a customer and for up to 7 years after, for tax, accounting, and legal purposes
Visit photos: generally kept up to 12 months, or longer if tied to a claim or dispute
Website quote requests from people who don't sign up: up to 12 months

7. How We Protect Information

We use reasonable administrative, technical, and physical safeguards, such as access controls, password-protected systems, and encrypted payment processing through our provider. No system is completely secure. If we learn of a security incident that affects your personal information, we'll notify you as required by law and without unreasonable delay.

8. Your Choices and Rights

Wherever you live, you can ask us to:

Tell you what personal information we have about you and give you a copy
Correct inaccurate information
Delete your information, except what we must keep for legal, tax, billing, or dispute reasons
Stop sending you marketing messages

To make a request, use and ask to make a "Privacy Request." We'll verify your identity before acting and respond within 45 days. We won't treat you differently for making a request. You can control cookies through your browser settings.

9. Children

Our website and services are meant for adults. We don't knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we'll delete it.

10. Links to Other Sites

Our website may link to other sites, such as payment pages or review platforms. Their privacy practices are governed by their own policies, not this one.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We'll post the new version on our website with a new effective date and notify active customers of material changes by email or text.

12. Contact Us

Scoop Troops