Terms of Service

1. Eligibility

You must be at least 18 years old and either own the service property or have the owner's permission to hire us and give us access to it. You confirm that the information you give us (address, yard type, number of dogs, access instructions, dog behavior) is true and complete, and you'll update us when it changes.

2. Our Services

Scoop Troops provides residential dog waste removal on a recurring schedule (twice a week, once a week, or every 2 weeks) and one-time cleanups, within our Metro Atlanta service area. On each visit we remove visible dog waste from the agreed service area, bag it, place it in your outdoor trash bin, check that the gate we used is closed and latched, and send a visit confirmation.

Unless we agree otherwise in writing, our services do not include:

• Waste from animals other than dogs (cats, livestock, wildlife, or humans)
• Hazardous material of any kind, including needles, sharps, chemicals, or dead animals
• Areas we can't safely reach: under decks, inside fenced-off gardens or pools, steep slopes, or dense brush
• Lawn care, sanitizing, deodorizing, lawn repair, or hauling waste off your property
• Removing waste hidden by snow, ice, tall grass, leaves, or mulch

We use reasonable care to remove all visible waste, but we don't guarantee that every piece of waste will be found on every visit.

3. Pricing, Quotes and Changes

Prices are based on the yard type, number of dogs, and plan you choose, as shown in the pricing calculator on our website at the time you book. Homes with 5 or more dogs and properties larger than about 1 acre are priced by custom quote.

If the information you gave us is inaccurate (for example, a larger yard or more dogs than you selected), we may adjust your price to match the correct pricing tier after notifying you. We may change our prices for existing customers with at least 30 days' notice by email or text. If you don't cancel before the new price takes effect, the new price applies.

4. Billing and Payment

Recurring plans. Prices are shown per week but billed as one flat monthly amount, calculated as the per-visit price × visits per year ÷ 12, rounded to the nearest dollar. Nothing is charged when you sign up. Your saved payment method is charged after your first visit and then automatically on the same date each month until you cancel. Your exact monthly charge is shown at checkout before you confirm. By checking the agreement box at checkout, you authorize these recurring charges.

Initial cleanup fee. If your yard hasn't been cleaned recently, an initial cleanup fee applies, based on when it was last cleaned, as shown at checkout. It's charged with your first bill unless waived.

Optional 3-month commitment. If you choose the 3-month commitment, we waive the initial cleanup fee (or discount it 50% on every-2-weeks plans). If you cancel, or we end service because you breached these Terms, before the 3 months are complete, the waived amount is charged on your final invoice. You authorize that charge.

One-time cleanups. One-time cleanups are charged after the service is performed. If you sign up for a recurring plan within 7 days, we credit the one-time cleanup amount toward your first month.

Failed payments. If a payment fails, we'll notify you and retry. We may pause service until your balance is paid. Balances unpaid more than 15 days may incur a $10 late fee, and you're responsible for reasonable costs of collecting unpaid amounts, as allowed by law.

Disputes about charges. Contact us within 30 days of a charge you believe is wrong, and we'll work with you in good faith before you dispute it with your bank. You agree not to file a chargeback for services that were performed.

Taxes. Prices don't include any taxes that may apply now or in the future.

5. Scheduling, Weather and Missed Visits

We'll schedule your visits on a regular service day, which may change with notice. Visit times within the day may vary. We service in light rain. If severe weather, unsafe conditions, holidays, or events outside our control prevent a visit, we'll make it up within a reasonable time, usually a few days. Because monthly pricing is averaged across the year, your monthly rate stays the same and made-up visits don't result in partial refunds.

A visit counts as completed, and is billable, if we arrive and can't perform it because of something on your side: a locked gate, a wrong or changed gate code, dogs left loose in the yard, an aggressive animal, an unsafe condition, or a blocked entrance.

6. Cancellation and Refunds

You can cancel anytime by phone using Call us, or through your account, if available. Cancellation stops future billing. Service continues through the end of your current paid billing period, and we don't refund the remainder of that period.

We don't refund visits that were completed. If you're unhappy with a visit, tell us within 48 hours, with photos if possible, and we'll return to re-scoop at no charge. That re-service is your exclusive remedy for an unsatisfactory visit.

We may suspend or end service at any time, including for nonpayment, unsafe conditions, aggressive animals, abusive behavior toward our staff, or breach of these Terms. If we end service for reasons not caused by you, we'll refund any prepaid amount for visits not yet performed.

7. Access to Your Property

You authorize Scoop Troops and its employees and contractors to enter the service area of your property on scheduled service days and for any make-up, re-service, or quote visits. You're responsible for giving us accurate gate codes, keys, and access instructions and for keeping them current. We enter only the yard areas needed to perform the service, never your home.

We're not responsible for being unable to enter, or for anything that happens after a visit, if access instructions were wrong, a gate or latch was already broken or faulty, or someone other than Scoop Troops opened a gate.

8. Your Dogs and Other Animals

You must secure all animals during visits. Keep all dogs and other animals indoors, or otherwise fully separated from the service area, during scheduled visit windows. You must tell us in writing, before service begins, if any animal on your property has ever bitten, attacked, or shown aggression toward a person or animal, or has been classified as dangerous or vicious by any authority. You must also tell us if any animal has a contagious illness or parasite (for example, parvovirus, giardia, or worms), and we may pause service until it's resolved.

Our right to skip. Our staff may decline to enter or may leave at any time if they believe an animal or condition is unsafe. That visit counts as completed.

Pet escapes. Our staff will close and latch the gate they used and confirm it before leaving. You're responsible for keeping gates, latches, fences, and invisible or electric fence systems in working order. We're not responsible for an animal escaping because of a faulty gate, latch, or fence; an animal digging, jumping, or climbing out; or a gate opened by anyone other than our staff.

Bites and attacks. You are responsible for your animals. You agree that you, not Scoop Troops, are responsible for any injury, death, or damage caused by any animal you own, keep, or allow on the property, to our staff, to third parties, or to property, and you'll cover those claims under Section 12 (Indemnification). Nothing in these Terms limits any right our staff may have under Georgia law against the owner or keeper of an animal.

9. Property Conditions and Hazards

You're responsible for the condition of your property. You agree to tell us about hidden hazards, such as holes, buried wires, sprinkler heads, low-voltage lighting, invisible fence lines, pools, wasp nests, broken boards, or slippery surfaces. Scoop Troops isn't responsible for damage to items left in or hidden within the service area that we couldn't reasonably see, including toys, hoses, garden decor, sprinkler heads, or lighting.

We aren't responsible for pre-existing conditions or for lawn damage caused by animals, including urine burns, dead patches, holes, or worn paths. You're responsible for your trash bin and for complying with any HOA, city, or county rules about waste, bins, and pickup.

10. Damage Caused by Scoop Troops

If you believe our staff damaged your property, including during driving or parking (for example, a mailbox, curb, lawn edge, or vehicle), you must:

1. Notify us in writing within 48 hours of the visit, and
2. Provide photos and a description of the damage, and give us a reasonable opportunity to inspect it.

For damage we confirm our staff caused, we'll choose either to repair it, pay the reasonable repair cost, or pay the actual cash value of the damaged item, subject to Section 13 (Limitation of Liability). We aren't responsible for pre-existing damage, normal wear, or damage reported after the 48-hour window.

You agree to keep driveways and entrances reasonably clear. Our staff may park on the street or in your driveway where allowed.

11. Photos and Visit Records

We may take photos or short videos of the service area to document service, gate status, conditions, and damage. These are used for service records, quality control, and resolving disputes. We won't use photos of your property in marketing without your permission, and we won't photograph the inside of your home or identifiable people on purpose.

16. Force Majeure

Neither party is responsible for failing or delaying performance (other than paying amounts owed) because of events beyond its reasonable control. These include severe weather, storms, flooding, extreme heat or cold, ice, natural disasters, fire, power or internet outages, illness or epidemics, government orders, curfews, road closures, traffic accidents, vehicle breakdowns, labor shortages, civil unrest, or acts of others. We'll resume service as soon as reasonably possible, and Section 5 governs make-up visits.

17. Text Messages and Emails

By providing your phone number and email, you agree to receive service-related texts and emails from Scoop Troops, such as visit confirmations, schedule changes, billing notices, and service alerts. Marketing texts are sent only if you separately opt in, and consent to marketing isn't required to buy our services. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of texts or HELP for help. Opting out of service texts may limit our ability to notify you about visits.

18. Our Staff

You agree to treat our staff respectfully. We may end service immediately for harassment, threats, or abuse. You agree not to directly hire or pay any Scoop Troops employee or contractor for waste removal services, outside of Scoop Troops, while you're a customer and for 6 months after.

19. Disputes, Governing Law and Venue

Informal resolution first. Before filing any claim, you agree to contact us by phone using Call us with a description of the issue and give us 30 days to try to resolve it.

Governing law. These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules.

Venue. Any lawsuit must be brought in the state courts located in [COUNTY] County, Georgia, including the Magistrate Court for claims within its limits, and both parties consent to jurisdiction there.

Time limit. To the extent permitted by law, any claim related to these Terms or our services must be filed within 1 year after it arose, or it is permanently barred.

20. Changes to These Terms

We may update these Terms from time to time. We'll post the updated version on our website with a new effective date and notify active customers of material changes by email or text at least 15 days before they take effect. Continuing service after the effective date means you accept the updated Terms.

21. General Terms

• Entire agreement. These Terms, the Privacy Policy, and the details shown at checkout are the entire agreement between us.
• Severability. If any part of these Terms is found unenforceable, it will be enforced to the maximum extent allowed and the rest stays in effect.
• No waiver. Our failure to enforce any part of these Terms isn't a waiver of it.
• Assignment. You may not transfer these Terms. We may assign them to a successor or buyer of our business.
• Independent business. Nothing in these Terms creates a partnership, joint venture, or employment relationship.
• Survival. Sections 4, 8, 10, and 12 through 21 survive cancellation.
• Notices. We'll send notices to the email or phone number on your account. You can give us notices by phone using Call us.

22. Contact

Scoop Troops

Call us